Returns & Exchanges
At Simabrand, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return window for unopened and unused products.
Initiate Your Request
Log into your Simabrand account or visit our returns portal with your order number and email address to start the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all seals are intact to qualify for a full refund.
Ship the Items
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing